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Our Commitment to Quality

Sandy Kennedy

Chief Quality, Regulatory Affairs
& Sustainability Officer

View bio

I have always defined quality simply as “right first time.” Fortrea has a systemic approach to quality that enables us to deliver this simple commitment in a complex environment.

We adhere to our established quality management system, designed and operated to meet global regulations, industry best practice, and our customer expectations. We stay current on all global regulations and standards in our industry as well as those being drafted by regulatory agencies. Our facilities, equipment, systems, and teams are designed and operated to ensure the ongoing quality, safety and efficacy of products, and integrity of data. Our teams are qualified, trained, and competent for all projects to which they are assigned. We have implemented performance indicators that measure our progress toward our quality objectives, including conducting regularly scheduled management reviews to continually improve our processes and services.

Our quality management system is founded on our belief that quality is everyone’s responsibility. Each one of us owns it, demonstrated as part of our Fortrea FOUR commitment to Uphold Integrity: I do the right things in the right way, with the safety of patients and research volunteers always coming first.

We never forget the importance of quality and its impact that our work has on our customers and, above all, on patients.

-Sandy Kennedy, Chief Quality, Regulatory Affairs, & Sustainability Officer

Key Facts and Stats

 Fortrea’s Quality System is built on our 30-year heritage.  It is a living set of standards that demonstrate our ability to consistently provide products and services that meet customer and regulatory requirements

Quality management is integrated into all our business activities and through policies and procedures – quality is the responsibility of all our employees

Our controls and results are routinely audited by:

  • Customers: ~800 audits since 2020, >200 in 2023
  • Regulatory agencies: 391 inspections since 2020, >100 in 2023
  • Our independent Regulatory, Compliance and Quality Assurance (RCQA) group: ~130 QA professionals globally, >40% have 5+ years tenure with Fortrea

Implemented Veeva Quality Vault in 2019 for all audits, inspections, quality issue reporting, and resolution.  We implemented the Veeva QualityDocs vault in 2022 to maintain all of our controlled documents (Policies, Operating Procedures, Work Instructions, and Forms). 

Recognition of Excellence

2021, 2022, 2023, 2024
Multiple Awards

2018, 2019, 2020, 2021, 2022, 2023



2021, 2022