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Our commitment to quality

A quality management system built on our 30-year heritage

Learn how our systemic approach to quality enables us to deliver on the simple commitment of “right first time” in a complex environment.

Quality by design

Building on our 30-year heritage

Fortrea’s quality management system is a living set of standards. Driven by our quality experts—40%+ of whom have 5+ years of Fortrea tenure—it helps us consistently provide products and services that meet customer and regulatory requirements.

Incorporating industry best practices

Quality management is designed and operated to meet global regulations, industry best practice and our customers’ expectations. We integrate quality into all our business activities and through policies and procedures to help our employees support this responsibility.

Continuously improving our processes

Our facilities, equipment, systems and teams are designed and operated to ensure the ongoing quality, safety and efficacy of products and integrity of data. We have implemented performance indicators that measure our progress toward our quality objectives to continually improve our processes and services.    

Seamlessly managing and tracking global quality

Fortrea implemented Veeva Quality Vault in 2019 for all audits, inspections, quality issue reporting and resolution followed by Veeva QualityDocs  Vault in 2022 to maintain all controlled documents. 

Quality by the numbers

800+ customer audits
391 regulatory agency inspections
130+ QA global experts
Sandy Kennedy

최고 품질, 규제 업무 및 지속가능성 책임자

Our quality management system is founded on our belief that quality is everyone’s responsibility. Each one of us owns it, demonstrated as part of our Fortrea commitment to Uphold Integrity: I do the right things in the right way, with the safety of patients and research volunteers always coming first.

We never forget the importance of quality and the impact that our work has on our customers and, above all, on patients.”

Fortrea quality in action

Recognition of our impact

Capabilities CRO Leadership Awards | 2024
Expertise CRO Leadership Awards | 2024
Reliability CRO Leadership Awards | 2024
Capabilities CRO Leadership Awards | 2024
Quality CRO Leadership Awards | 2024
International Clinical Researcher of the Year Pharma Times | 2024
Digital Innovation Award MediData Next | 2023
Capabilities CRO Leadership Awards | 2023
Quality CRO Leadership Awards | 2023
Clinical Researcher of the Year PharmaTimes | 2023
Princess Royal Training Award Princess Royal Training Award | 2022
Global Decentralized Clinical Trial Company of the Year Frost & Sullivan | 2022